Frequently Asked Questions
Everything you need to know about your Juvia’s Place experience.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to the nature of our cosmetics, we cannot accept returns on items that have been opened or used for hygiene reasons.
Are Juvia’s Place products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we work with manufacturers that perform animal testing.
Do you offer international shipping?
We ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Sezzle.
How do I find the right shade for my skin tone?
We recommend using our online Shade Finder tool or viewing our detailed swatch galleries on our product pages, which showcase our foundations and concealers on a wide range of skin tones.